How do I submit a support ticket?

 

If you can’t find the information you need in our knowledge base or you have a specific issue you need help with, contact Uniregistry support by email or phone for fast and friendly assistance.

Submit a support ticket right from your Uniregistry account, or email help@uniregistry.com – be sure to include the email address associated with your account and/or account number in your message as well as any other pertinent details such as domain(s), browser and operating system versions, date /time, invoice#, and screenshots to help us assist you more efficiently.  Response times may vary outside of live support hours or during holidays.  Tickets are monitored 24/7 for urgent issues.

 

Email support:  help@uniregistry.com

Live support by phone: +1 800 818 1828

  • *Please note this is a US number and international calling rates may apply

 

Steps to submit a ticket to Uniregistry support from your account

 

1.  Log in to your account at Uniregistry.com by clicking the ‘LOG IN’ button in the upper right-hand corner of the homepage.

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2.  Click on the arrow next to ‘Account’ and select ‘Support’ from the drop-down menu.

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3.  Click on the ‘New Ticket’ button to open a new support ticket.

  • Check the knowledge base first to see if the answers you need are already published.  Simply type your question or key words into the search box and click ‘Search All’.

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4.  Enter a descriptive  title in the subject field and tell us exactly what the issue is in as much detail as possible in the description field. When you’ve entered all the information, click ‘Submit Ticket’ and a member of our customer support team will follow up with you shortly.

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